FLEXnet license errors

You may encounter several types of FLEXnet error messages that indicate that you cannot check out a license. These

messages are formatted in general as follows:

FLEXNET License Error Number: Error text.

For example:

FLEXNET License Error -97-121-0: Check out failed

Some of the errors that you may encounter are listed below. For a complete list of possible error codes, see the FlexNet

Publisher License Administration Guide.

FLEXnet error 15

Possible cause Explanation

The server name that was provided during the installation

of Minitab on the client computer is used to locate that

server on the network. Make sure that the server name is

valid. For instructions on locating the server name, see

https://support.minitab.com/installation/frequently-askedquestions/

minitab-license-manager/change-defaultlocation-

where-minitab-companion-look-for-licensemanager/.

The server name that was provided during the installation

of Minitab on the client computer is not valid.

FLEXnet error 25

Possible cause Explanation

The license file that is managed by Minitab License

Manager supports some other Minitab product. To resolve

this, you need to create a new license file for Minitab.

You are using Minitab with an invalid license file.

FLEXnet error 34

Possible cause Explanation

If the date difference is greater than 24 hours, Minitab

License Manager will refuse to grant the license. Reset the

clock on the client computer.

The date differs in excess of 24 hours between the client

computer and the Minitab License Manager server.

FLEXnet error 68

Possible cause Explanation

Not all licenses are borrow-enabled. Borrow-enabled

licenses will have “borrow-enabled” within the text of the

license file.

The license file is not configured to allow for borrowing.

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Minitab Statistical Software Troubleshooting

FLEXnet error 92

Possible cause Explanation

The MAC address in the license file must match the MAC

address of an enabled network adapter on Minitab License

Manager. See License Files on page 11 for more

information.

The MAC address in the license file does not match the

MAC address of the Minitab License Manager server.

FLEXnet error 95

Possible cause Explanation

Your license type may not support this method. In the Find

License dialog box, instead of choosing Specify the

License File, choose Specify the License Server System.

Type the server name. For example, type @localhost.

You are browsing to a license file in a standalone

configuration.

FLEXnet error 96

Possible cause Explanation

The client computer must be able to communicate with

the Minitab License Manager server over two ports: the

Minitab License Manager (lmgrd.exe) port and the minitab

vendor daemon (minitab.exe) port. You can use telnet to

test communications. See the Minitab License Manager

log file on page 28 to determine which port numbers are

used. See Specifying ports on page 15 to manually

configure ports.

Firewalls or network configurations are blocking

communications between the client computer and the

Minitab License Manager server.

The Minitab License Manager service must be running to

process license requests for Minitab.

The Minitab License Manager service is not running on the

license server.

FLEXnet error 97

Possible cause Explanation

The MAC address in the license file must match the MAC

address of an enabled network adapter on Minitab License

Manager. See License Files on page 11 for more

information.

The MAC address in the license file does not match the

MAC address of the Minitab License Manager server.

The expiration date for your license is specified in the

license file. Minitab is not usable after the expiration date.

See License Files on page 11 for more information.

The license expired.

The network adaptor card must be enabled for the Minitab

License Manager server to verify the MAC address. Without

this, Minitab cannot start. This issue is most commonly

encountered with laptop computers that may change the

status of a network card under various conditions.

The network adaptor on the Minitab License Manager

server is disabled.

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Minitab Statistical Software Troubleshooting

Possible cause Explanation

You can make a few valid changes to the license file, such

as specifying a port number. Most other changes will

corrupt the license file, making it unusable to Minitab

License Manager.

The license file was modified.

The date is incorrect on the computer that runs Minitab Minitab installations are sensitive to the computer’s date.

License Manager software.

Minitab License Manager should not be installed to this

directory. Uninstall Minitab License Manager and install to

a different directory.

Minitab License Manager is installed to C:\FlexLM\Minitab.

The Minitab License Manager service must be running to

provide license requests for Minitab.

The Minitab License Manager service is not running on the

license server.

Multiple FLEXlm license managers may be running on this

server, which caused the Minitab License Manager to use

a different port. See To specify a license manager port on

page 16 to manually configure ports.

Minitab License Manager is using a different

communication port than expected.

FLEXnet error 104

Possible cause Explanation

You cannot borrow a license that is past the expiration

date of the license file. If the specified end date for

borrowing is before the expiration date, the options file

may contain limits on borrowing. See Options file on page

17 for more information.