FLEXnet license errors
You may encounter several types of FLEXnet error messages that indicate that you cannot check out a license. These
messages are formatted in general as follows:
FLEXNET License Error Number: Error text.
For example:
FLEXNET License Error -97-121-0: Check out failed
Some of the errors that you may encounter are listed below. For a complete list of possible error codes, see the FlexNet
Publisher License Administration Guide.
FLEXnet error 15
Possible cause Explanation
The server name that was provided during the installation
of Minitab on the client computer is used to locate that
server on the network. Make sure that the server name is
valid. For instructions on locating the server name, see
https://support.minitab.com/installation/frequently-askedquestions/
minitab-license-manager/change-defaultlocation-
where-minitab-companion-look-for-licensemanager/.
The server name that was provided during the installation
of Minitab on the client computer is not valid.
FLEXnet error 25
Possible cause Explanation
The license file that is managed by Minitab License
Manager supports some other Minitab product. To resolve
this, you need to create a new license file for Minitab.
You are using Minitab with an invalid license file.
FLEXnet error 34
Possible cause Explanation
If the date difference is greater than 24 hours, Minitab
License Manager will refuse to grant the license. Reset the
clock on the client computer.
The date differs in excess of 24 hours between the client
computer and the Minitab License Manager server.
FLEXnet error 68
Possible cause Explanation
Not all licenses are borrow-enabled. Borrow-enabled
licenses will have “borrow-enabled” within the text of the
license file.
The license file is not configured to allow for borrowing.
30
Minitab Statistical Software Troubleshooting
FLEXnet error 92
Possible cause Explanation
The MAC address in the license file must match the MAC
address of an enabled network adapter on Minitab License
Manager. See License Files on page 11 for more
information.
The MAC address in the license file does not match the
MAC address of the Minitab License Manager server.
FLEXnet error 95
Possible cause Explanation
Your license type may not support this method. In the Find
License dialog box, instead of choosing Specify the
License File, choose Specify the License Server System.
Type the server name. For example, type @localhost.
You are browsing to a license file in a standalone
configuration.
FLEXnet error 96
Possible cause Explanation
The client computer must be able to communicate with
the Minitab License Manager server over two ports: the
Minitab License Manager (lmgrd.exe) port and the minitab
vendor daemon (minitab.exe) port. You can use telnet to
test communications. See the Minitab License Manager
log file on page 28 to determine which port numbers are
used. See Specifying ports on page 15 to manually
configure ports.
Firewalls or network configurations are blocking
communications between the client computer and the
Minitab License Manager server.
The Minitab License Manager service must be running to
process license requests for Minitab.
The Minitab License Manager service is not running on the
license server.
FLEXnet error 97
Possible cause Explanation
The MAC address in the license file must match the MAC
address of an enabled network adapter on Minitab License
Manager. See License Files on page 11 for more
information.
The MAC address in the license file does not match the
MAC address of the Minitab License Manager server.
The expiration date for your license is specified in the
license file. Minitab is not usable after the expiration date.
See License Files on page 11 for more information.
The license expired.
The network adaptor card must be enabled for the Minitab
License Manager server to verify the MAC address. Without
this, Minitab cannot start. This issue is most commonly
encountered with laptop computers that may change the
status of a network card under various conditions.
The network adaptor on the Minitab License Manager
server is disabled.
31
Minitab Statistical Software Troubleshooting
Possible cause Explanation
You can make a few valid changes to the license file, such
as specifying a port number. Most other changes will
corrupt the license file, making it unusable to Minitab
License Manager.
The license file was modified.
The date is incorrect on the computer that runs Minitab Minitab installations are sensitive to the computer’s date.
License Manager software.
Minitab License Manager should not be installed to this
directory. Uninstall Minitab License Manager and install to
a different directory.
Minitab License Manager is installed to C:\FlexLM\Minitab.
The Minitab License Manager service must be running to
provide license requests for Minitab.
The Minitab License Manager service is not running on the
license server.
Multiple FLEXlm license managers may be running on this
server, which caused the Minitab License Manager to use
a different port. See To specify a license manager port on
page 16 to manually configure ports.
Minitab License Manager is using a different
communication port than expected.
FLEXnet error 104
Possible cause Explanation
You cannot borrow a license that is past the expiration
date of the license file. If the specified end date for
borrowing is before the expiration date, the options file
may contain limits on borrowing. See Options file on page
17 for more information.